Refund policy

Last updated: 12 September 2026

We want you to shop with confidence. This policy explains how cancellations, returns and refunds are handled by Wear This Next. Nothing in this policy limits your statutory rights.

Changing your mind

If you are a UK consumer who bought online, you may tell us that you wish to cancel within 14 days after receiving your order. After notifying us, you have a further 14 days to return the goods.

To start a return, use our Contact page and include your order number. Please wait for return instructions before sending anything. Items remain your responsibility until they reach us, so we recommend using a suitable tracked service and keeping proof of postage.

Condition of returned items

You may inspect an item as you would reasonably be able to in a shop. Please return it with its atomiser, label and any supplied packaging, and take reasonable care of it. We may reduce a refund to reflect loss in value caused by handling beyond what is reasonably necessary to inspect the item, where the law allows.

Return postage

For a change-of-mind return, you are responsible for the direct cost of returning the goods. If an item is faulty, damaged on arrival, not as described or we sent the wrong item, contact us before returning it; we will provide an appropriate remedy and cover reasonable return costs where required.

Refunds

For an eligible cancellation, we will refund the price paid and the cost of our least expensive standard delivery option. Any additional amount paid for an enhanced delivery service is not refundable unless required by law.

We will issue the refund to the original payment method without undue delay and normally within 14 days after we receive the returned goods or acceptable evidence that they have been sent back. Your bank or payment provider may take additional time to show the refund.

Faulty or incorrect goods

Your legal rights apply if goods are faulty, damaged, not as described or otherwise do not meet applicable standards. Contact us promptly through our Contact page with your order number and details of the problem.

Before dispatch

If you need to cancel or change an order before dispatch, contact us as soon as possible. We cannot guarantee that changes can be made once processing has begun.

Contact

Email assiam@btopenworld.com or use our Contact page.